Shipping Policy

Madeira Products in Israel is offering shipping service in different methods: Postal Service, UPS fir international customers: Air Mail Postage, EMS (Express Mail Service) and Sea Mails Postage. The shipping time and rate are depending on the type of shipping way that you will choose. By default, we provide Free Shipping Service for delivering our products for orders over 350NIS.

For the customers that prefer to get the products in shortly time we provide the EMS and DHL options. EMS, the guaranteed worldwide courier service, is an international expedited shipping option offered by the Israel Postal Company and 200 postal administrations worldwide. EMS guarantees delivery times of within 2-3 business days to main destinations worldwide with Internet tracking. The service is suitable for orders of packages weighing up to 20 kilograms. Using EMS service will add additional price to purchased products.

You can see the final shipping cost for you products depending on your country and package weight by using our shipping estimator.

Shipping Times:

• Air Mail Service: 7-10 business days

• EMS and UPS Service: 2-3 business days

Thank you for choosing MADEIRA

Payment

We accept all the major credit cards: Visa, MasterCard, American Express and Diners Club. We also accept bank wire transfers and PayPal payments. Because we work internationally we regret that we cannot accept payments by checks.

Sales Tax The customer is responsible for any import taxes that may be incurred on international orders.

Security For your security and privacy we use the highest online security system, SSL, to ensure the privacy of our customers.


Warranty and Guarantee

We are committed to making every customer a satisfied customer. We consider it extremely important that customers enjoy the products they purchase and look forward to doing business with us again. While we do our best to make sure that the quality of the products we deliver is unsurpassed, if something about our products or service does not meet your expectations, we will always go the extra mile to ensure your satisfaction.

We guarantee that all products are new and genuine as described.

  • If not completely satisfied, please:

    Contact our sales department here for return address. P.O.Box 49489. Jerusalem 9149401. Israel.

  • Please, specify your order confirmation number.
  • Return merchandise within two weeks of delivery for replacement or full refund (excluding Shipping costs). Please, read the return policy about the return procedure.
  • Product must be returned to us in its original condition, with the original sales slip. Product must be returned to us with its original boxing.
  • Custom made items are not cancelable or returnable for refund.

Return Policy

We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully:

Upon receipt of our product:

  • Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and us. If possible, send us a picture of the damaged package.
  • To follow our return procedure, please contact our Customer Service staff by e-mailing us at sales@madeirail.com We will replace your purchase immediately at no charge and pay for all associated shipping costs.
  • If you are not satisfied with your purchase, we will allow you 30 days to notify us that you need to return your merchandise no questions asked, this includes if it has been received as a gift. Items that are in their original brand new condition and in their original packaging will be refunded for the full amount of the product. You will be responsible for return shipping costs by Registered Airmail. Please contact our Customer Service staff by e-mailing us at sales@madeirail.com. if you would like to return your product. Please note that any products that have been opened (whether used or unused) cannot under any circumstances be returned.

Return Procedure

Please retain both receiving and/or return shipping and tracking slips so this information can be used to expedite any credits in the event of a return.

  • Please contact our Customer Service staff by e-mailing us at info@madeirail.com if you would like to return your product. We will then issue you a RMA number (valid for 30 days). Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer.
  • The RMA number is to be placed on the shipping label below the shipping address provided by Customer Service. All returns must be in the original packaging.
  • Once the item is received at the specified address and is verified to be in original condition, applicable credit will be issued to the customer’s credit card. Customers should allow 30 days for a refund to appear on their statements.
  • All returns should be shipped to: Israel, P.O.Box 494898, Jerusalem 9149401, Israel. Please send us an eMail to: sales@madeirail.com, with a notification on the shipping.

Cancellations

If you have placed an order and would like to cancel it for any reason, please contact us by either e-mailing us at sales@madeirail.com with in the same business day (Sun.-Fri, 9 a.m.-5p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day we will do everything we can to stop your order from shipping, however we cannot guarantee that we will be able to stop you order from shipping. If we are unable to intervene in the fulfillment process you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.


Thank you for choosing MADEIRA services.